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COVID-19 Service Update – Emergency Collection & Delivery

COVID-19 Update

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Monday 30 March 2020

Updated: 30/03/2020

Dear Customers,

Following the Prime Minister’s statement on 23rd March all our branches apart from Douglas, Isle of Man are now closed. Click here to contact Douglas branch.
 
Haldane Fisher - Northern Ireland

To support essential services we are running deliveries from selected branches. Please note these branches are NOT open for collections or customers to visit.

Deliveries of materials will be made for emergency repair and maintenance works and for critical infrastructure ONLY. Examples include:

  • All Government departments
  • All Local Authorities
  • Plumbers doing emergency repairs
  • Other - require sight of Government order

We will be strictly observing Social Distancing. Deliveries will be contingent on our customer's support in upholding these guidelines. 

The health of our colleagues, customers and the public is our top priority and we are committed to playing our part in preventing the spread of Coronavirus (COVID-19).
 
If you feel you have a situation that meets this criteria please email:

Covid-19.emergency@haldane-fisher.com

Regular customers should use the contact details previously provided by your Branch and/or Sales Representative.
 
Haldane Fisher - England

In consideration of the welfare and safety of our employees and customers, we have taken the difficult decision to temporarily close our operations in England until further notice.

In support of our fight against COVID-19 we will be offering an EMERGENCY SERVICE ONLY. In this case please contact the following numbers.

  • Garstang T: 01995 640566
  • Makerfield T: 01942 724422

Haldane Fisher - Isle of Man

  • Douglas branch opening hours are 8am - 4pm Mon-Fri. NOTE: Pre-ordered collections only
  • Ramsey branch closed

Collection service only:

  • Orders phoned to Douglas (Priority Customers) T: 01624 624466
  • Order picked
  • Staff will contact customer informing that the order is ready for collection in allocated time slot
  • Customer loaded ensuring that recommended HSE and Social Distancing maintained

 Essential Services including the following:

  • All Government departments
  • All Local Authorities
  • Plumbers doing emergency repairs
  • Other - require sight of Government order

Please note the site will remain closed to the general public.

CASH SALE REFUNDS

Due to the sudden announcement by the Government to close businesses in the UK, there were some cash sales which had been paid for and the goods not delivered. Apologies to customers who have not yet received refunds. We are now closed and when business is back to normal would be more than happy to provide a full refund or fulfil your order .

ACCOUNTS PAYABLE

To discuss payments to your account in Haldane Fisher, Northern Ireland please contact Dianne McLernon

M: 07407 834873

E: dianne.mclernon@haldane-fisher.com

To discuss payments to your account in Haldane Fisher, England please contact Stephen Kitchen

M: 07935 916948

E: skitchen@haldane-fisher.com

Haldane Fisher is monitoring the nature of this situation closely and if our position changes we will provide an update via our website and social media channels. 

https://www.haldane-fisher.com/

As always thank you for your ongoing custom and support and we wish you all good health.

Haldane Fisher.